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How 222cd Handles Your Personal Information

This Privacy Policy sets out exactly what data 222cd collects when you open an account, make a deposit through bKash, Nagad, or Rocket, and use our platform — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket payment dataCookie and device dataYour right to access and deleteData retention policy
222cd How 222cd Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Data security at 222cd is handled through a combination of encryption, access controls, and defined retention windows. We limit who inside the organisation can view your account data, and we keep payment data — including bKash, Nagad, and Rocket transaction records — only as long as operational and legal requirements demand. Below are the four core areas that define how we manage your privacy in practice.

Encryption and Secure Storage

All account data is stored behind SSL encryption. Payment details tied to bKash, Nagad, or Rocket transactions are never stored in plain text and are accessible only to verified internal systems.

Cookie and Device Data

We use session cookies to keep you logged in and analytics cookies to understand how pages load on your mobile device. You can manage cookie preferences through your browser settings at any time.

Data Retention Windows

Account and transaction records are kept for the period required under applicable law and our operational audit needs. Once that window closes, records are deleted or anonymised — we do not hold data indefinitely.

Requesting Changes or Deletion

You can request a copy of your data, ask us to correct inaccurate records, or ask for deletion by contacting support through live chat or the account help section. We will respond within the timeframe set by applicable law.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of the information we hold on your account, or need to flag a concern about how your bKash, Nagad, or Rocket payment data was processed, our support team is ready to help. Use the contact paths below and include your registered account number so we can locate your records without delay.

Live Chat Open the chat icon from any page in the platform. Our support team will ask for your account number and verify your identity before discussing any personal data.
Email Support Send your data request or privacy concern to our support email. Include your registered mobile number and the payment method — bKash, Nagad or Rocket — you used most recently.
Account Help Centre Navigate to Mobile Help and Support inside your account dashboard. There you can submit a data access or deletion request directly, without waiting in a support queue.

Privacy Policy — Common Questions

Below are the questions we hear most often about how 222cd handles your personal information, your rights over that data, and how to act on those rights. If your question is not covered here, reach out through live chat or account help.

We collect your name, mobile number, email address, and the payment method you register — bKash, Nagad, or Rocket. We also log device and IP data automatically when you access the platform.

Your wallet number is passed only to the relevant payment processor — bKash, Nagad, or Rocket — to complete your transaction. We do not share it with advertisers or unrelated third parties.

We keep your data for as long as your account is active and for the period required by applicable law after closure. Once that window ends, records are deleted or anonymised.

Yes. Send a data access request through live chat or the Mobile Help and Support section in your account. Include your registered number so we can locate and compile your records accurately.

Submit a deletion request via account help or email support. We will process it within the timeframe required under applicable law and confirm once your records have been removed or anonymised.

This policy applies to all accounts opened through 222cd. Your access to the platform depends on your local law and eligible regions, and your data rights are governed by the applicable rules for your location.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.